LumiDocs
Last Updated: March 20, 2025
These Terms of Use ("Terms") govern your access to and use of the LumiDocs application and services (collectively, the "Service"), provided by MileLake Holding ApS (registration number: 40419608), hereinafter referred to as "LumiDocs," "we," "us," or "our."
By accessing or using the Service, you acknowledge that these Terms will govern your use of LumiDocs. We encourage you to read these Terms carefully. If you have any questions or concerns, please contact us before using the Service.
LumiDocs provides AI assistance for development of technical and quality documentation within medical devices. The Service is intended for use by businesses and professionals in Europe.
3.1 Eligibility
To use the Service, you must be authorized to use the Service on behalf of your organization. By using the Service, you represent and warrant that you have the authority to bind your organization to these Terms.
3.2 Account Information
You are responsible for:
4.1 Pricing
The Service is provided on a paid basis with charges calculated per requirement in a report. Current pricing information can be obtained by contacting us at ms@lumi-docs.com.
4.2 Payment Terms
Payment for the Service is due in accordance with the payment terms specified in your order confirmation or invoice. All fees are non-refundable except as otherwise expressly stated in these Terms. We reserve the right to change our prices at any time with prior notice.
5.1 Data Collection and Use
We collect and process personal data in accordance with applicable data protection laws. The personal data we collect may include names and positions contained in technical documentation that users upload to the Service.
5.2 Data Encryption
All data stored on our systems is encrypted both at rest and in transit to ensure the security and confidentiality of your information.
5.3 Backups
By default, we maintain backups of your data according to the following retention policy:
If you wish to opt out of our backup service, you must contact us in writing to discuss this option. Opting out of backups requires special configuration and will incur both a one‑time setup cost and an ongoing maintenance fee. We will evaluate each request individually to determine if it is technically feasible in your specific case. Please note that opting out of backups may affect our ability to recover your data in case of system failure or other data loss incidents.
5.4 Third‑Party Services
Our Service uses third‑party services, including:
To deliver our Service, we process portions of your documentation through OpenAI’s API. According to OpenAI’s Data Processing Addendum:
“OpenAI will retain API Service Customer Data sent through the API for a maximum of thirty (30) days, after which it will be deleted, except where OpenAI is required to retain copies under applicable laws, in which case OpenAI will isolate and protect that Customer Data from any further processing except to the extent required by applicable laws.”
This means any data sent to OpenAI will be deleted after 30 days, and OpenAI does not use it to train their models.
Additionally:
5.5 Data Deletion
You have the right to request deletion of your data at any time. Upon receiving such a request, we will delete your data within 30 days.
6.1 Ownership
You retain all rights to the content you upload, submit, or create through the Service ("User Content"). You grant us permission to access and process your User Content, but only to the extent necessary to provide the Service to you. We will not use your content for any other purpose.
6.2 Restrictions
You agree not to upload, submit, or create User Content that:
7.1 Our Rights
We own and retain all right, title, and interest in and to the Service, including all software, ideas, processes, data, text, media, and other content available on or through the Service (excluding User Content). Our trademarks, service marks, logos, and trade names are also our property.
7.2 Limited License
We grant you a limited, non‑exclusive, non‑transferable, and revocable license to use the Service in accordance with these Terms.
7.3 Feedback
If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us the right to use such feedback without restriction or compensation to you.
8.1 Confidential Information
All non‑public information that we provide to you, or that you provide to us, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, is "Confidential Information."
8.2 Protection of Confidential Information
Each party agrees to use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) and to:
9.1 Service “As Is”
The Service is provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied, including any implied guarantees about the Service’s quality, accuracy, or reliability for your specific needs.
9.2 AI Assistance
Our Service provides AI‑assisted compliance assessment. Results are solely for decision support and are not a guarantee for an audit or regulatory compliance. You acknowledge that you are responsible for the final validation and verification of any documentation or compliance assessments generated by the Service.
9.3 Limitation of Liability
Since LumiDocs provides AI‑assisted tools intended for decision support, we cannot be held responsible for decisions made based on our Service. If any liability is imposed on us, it will not exceed the amount you paid for the Service during the 12 months before the issue arose.
9.4 Essential Purpose
The limitations of damages set forth above are fundamental elements of the basis of the bargain between you and us.
You agree to defend, indemnify, and hold harmless LumiDocs, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.
11.1 Term
These Terms will remain in full force and effect while you use the Service.
11.2 Termination by You
You may terminate these Terms by canceling your account and discontinuing your use of the Service. You must send your termination request in writing to ms@lumi-docs.com.
11.3 Termination by Us
We may terminate or suspend your account and these Terms at any time, with or without cause, without prior notice or liability.
11.4 Effect of Termination
Upon termination, your right to use the Service will immediately cease. The following sections will survive termination: Intellectual Property, Confidentiality, Disclaimer of Warranties and Limitation of Liability, Indemnification, and Governing Law and Dispute Resolution.
11.5 Data After Termination
Following termination, we will retain your data for 30 days, during which time you may request a copy of your data. After this period, we will delete all your data from our systems.
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after such notification constitutes your acceptance of the modified Terms.
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.
13.2 Dispute Resolution
Any dispute arising out of or relating to these Terms or the Service shall be finally settled in the courts of Denmark.
14.1 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.
14.2 No Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
14.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
14.4 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.
14.5 No Third‑Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
14.6 Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including mechanical, electronic, or communications failure or degradation.
If you have any questions about these Terms, please contact us at:
MileLake Holding ApS
Email: ms@lumi-docs.com